The Community Food Helpline will be pausing all new requests for two weeks, from July 29th to August 14th. This will allow the staff to focus on the overwhelming number of requests made throughout July and hopefully decrease the future wait time. Folks can call, text, or email again to request food help as of August 15.
For some context, the Helpline currently has roughly 400 people waiting for assistance, which means there is up to a 4-week wait for a response. In order to get through this unprecedented need, pausing the line was the only option.
In the last 6 months, we have received nearly 2500 requests, more than our entire first year of operations. This is a huge growth in demand for a small team and a limited budget.
We do realize that this pause in service is abrupt, but we also know that with the backlog as it is, the Helpline is not able to provide the kind of support we intend.
If you have left us a request by voicemail, text, or email before July 29, please know that we have received it. When we open the line back up, we will reassess the situation to see how we can best serve our new and returning clients.
We apologize for any inconvenience this may cause.
More information about the Community Food Helpline is available on our resource page.
